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Support

A direct line to the people building Finyx Dice

Finyx Dice was made by a parent, for kids and families. We read every message. If something isn't working, feels confusing, or you have an idea to make it more fun, please tell us.

Get in touch

✉

Email support

Questions, feedback or anything else. This is the fastest way to reach us.

support@finyxorigin.com
● Usually within 1–2 business days
⚠

Report a bug

Something not right? Tell us your device, iOS version and what happened.

Email a bug report
● Triaged within 48 hours
✦

Ideas & requests

More dice? New colours? A game mode your kids would love? We'd like to hear it.

Send an idea
● We read every suggestion
✆

From inside the app

Open Settings (palette button) → For grown-ups → Send Feedback. Device details are added for you.

● Behind a parental gate

Before you email

A few details help us fix things faster:

What to include

  1. Your device: iPhone or iPad, and the model if you know it.
  2. iOS version: Settings → General → About.
  3. Finyx Dice version: in the app, Settings → For grown-ups → About Finyx Dice.
  4. What happened and what you expected.
  5. Screenshots or a screen recording, if you can.

Common questions

How do I roll?

Tap the dice, press the big Roll! button, or give your phone a gentle shake. Choose 1, 2 or 3 dice with the buttons above Roll!. With more than one die, the total appears under the dice.

There's no sound

Finyx Dice follows the silent switch, so check that your iPhone isn't on silent and the volume is up. Also check that Rolling sound is on in the app's Settings.

Shake to roll isn't working

Give the phone a short, firm shake while the dice screen is open. Shaking doesn't work while Settings is open. If it still doesn't respond, restart the app. And please hold the phone securely!

How do I change the dice colour?

Tap the palette button at the top right and pick Bubblegum, Ocean, Sunshine, Mint or Grape. The app remembers your choice.

What is the grown-up question?

Links, feedback and legal pages are protected by a parental gate, a quick maths question for grown-ups, so children don't leave the app by accident. This is required for apps in the App Store's Kids category.

What data does Finyx Dice collect?

None. There are no ads, no accounts, no tracking and no in-app purchases. Only your settings are saved, on your device.

Privacy Policy →

What you can expect from us

  • A real reply from a person, not a template.
  • Clear next steps, even when a fix takes time.
  • A follow-up when we ship a fix for something you reported.

Ready when you are

Email keeps everything in one place and lets us help properly.

Email support@finyxorigin.com

Last updated: September 2026 · Privacy · Terms

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